By using george-cosmetic.com, you are deemed to accept and agree to the Terms and Conditions described below.

george-cosmetic.com is a website owned and operated by AZ 197 EOOD, UIC 206930998 and headquartered at BULGARIA, gr. LTD. “Х. Dimitar”, bl. 54 in. A app. 4, email: az197@abv.bg and tel.: 0876570471

The website offers products of which AZ 197 Ltd. is a direct importer, distributor or manufacturer.

The site also provides the following services: detailed product information; the possibility of online purchase, delivery of ordered products, payment by cash on delivery by courier or online payment via virtual POS terminal.

These terms and conditions provide information to users about their rights when using the information and services on the site. Each user working with the site is bound by the rules of these terms and conditions from the moment of entering the site until leaving it.

AZ 197 Ltd reserves the right to make changes to the details and conditions without prior notice.

RESPONSIBILITIES

AZ 197 Ltd is not responsible for any accidental omissions relating to the currency of the information it maintains on the site; is not responsible for the consequences, including any damages, arising from or in any way connected with access to or use of this site; is not responsible for the integrity of the information on the site from computer viruses or other threats. The information displayed on the site is in accordance with current legislation, its use by users is voluntary and on their own initiative.

AZ 197 Ltd. is not responsible for the completeness, validity and content of the information contained in the sites to which there are references (hyperlinks).

AZ 197 Ltd. is not liable for any damage caused to the user when using the services on the site. AZ 197 Ltd. does not guarantee uninterrupted and uninterrupted access to the domain george-cosmetic.com

AZ 197 Ltd is not liable for sudden stock-outs.

AZ 197 Ltd is not responsible for any inaccuracies in the product information provided by the manufacturer.

AZ 197 Ltd shall not be liable for any delay or failure to perform its obligations for reasons beyond its control.

AZ 197 Ltd undertakes to comply with the agreements with the consumer with due care.

RIGHTS AND OBLIGATIONS OF THE PARTIES

The Seller shall deliver the goods ordered in their undamaged integrity in a timely manner. Goods posted for sale on the Website are ORIGINAL and of proven provenance. Trade names and brands are used to better describe the goods offered. The rights to use the trademark belong to the respective manufacturer.

The Seller has the right to send unsolicited commercial messages to the registered users of the website in order to make inquiries, conduct surveys or offer them advertisements and information of its own or other merchants’ goods and services.

If registered, the user is obliged to take all reasonable care to protect their password, not to provide their username and password to anyone and, in the event of unauthorised access to their account or the likelihood of such access, to notify the AZ 197 Ltd team immediately. For the security of the username and password, when leaving the online store, always press the “Logout” button. Also not to submit fictitious or invalid orders, to provide an accurate delivery address, e-mail address for correspondence and contact telephone number, and in case of a valid order to pay the price of the goods requested.

The user is also obliged not to interfere with the proper functioning of the online system of the store, not to take actions that lead to blocking and refusal of the services of the website, and also not to frustrate the identification of other users of the store or their right to use the store.

If the user of the online store does not comply with the above obligations, the team of AZ 197 Ltd. has the right to terminate, without prior notice, the user’s access to the user’s account, and also to claim for loss of profits and damages caused as a result of the user’s unlawful actions.

SUPPLY

1. Terms of delivery

Delivery is made by Speedy courier company (to the user’s personal address or Speedy office).

In case of incomplete, incorrect or wrong address, email or phone number indicated by the user when submitting the order, it is considered to be invalid and no obligation for its execution by AZ 197 Ltd. arises!

2. Transport costs:

The cost of delivery of the ordered products shall be borne by the customer and shall be calculated on the basis of the current Speedy courier prices.

Orders over 100 BGN are shipped free of charge with Speedy courier companies.

3. Delivery time:

The delivery time depends on the region and country.

Delivery in Bulgaria – up to 3 working days.

For delivery outside Bulgaria, the time and price are specified additionally and depend on the delivery conditions of international couriers

RETURN POLICY

Within 14 days after receiving the goods, the customer has the right to return them, subject to the following conditions:

Preserved good commercial condition – the original packaging must not be torn or damaged, it must be in the same condition as received.

The goods must not have any signs of opening and use.

RETURN TYPES:

In case of returns:

(a) apparent discrepancy of the delivered product with the ordered one, which can be detected by a simple examination of the product;

b) the goods have suffered a defect during transportation;

c) the price on delivery does not correspond to the previously agreed price;

(d) the delivery period has not been complied with.

The above claims apply at the time of receipt of the order.

Returns for refund: If you are not satisfied with the product purchased, you can request a return for a refund. To do this, you must first contact us by email or phone within no more than 14 days of receiving the product. If a refund of an amount paid online by card by the user is required, this refund will only be made by card transaction to the same card account of the user.

In case of return of a product: the transport costs for the return of the product are covered by the customer, according to the courier company’s tariff.

How to request a return:

When returning a parcel via Speedy, it is necessary to send the parcel to the address: Speedy Sofia, Todorini Kukli 4, office 193.

When returning your items, please include all accessories and original packaging you received with your order. If something is damaged or missing when you return it, you may not receive a refund.

Refund Policy:

Once your return is received and accepted by us, a refund will be made according to your payment method. If a refund is required for an amount paid by card by the user, such refund will be made by card transaction to the same card account of the user. Refunds may take up to 14 business days to show up in your account, depending on your payment provider.

PAYMENT METHODS:

We offer the following payment methods for the items you order:

Payment on Delivery (Cash on Delivery): the order amount is payable in cash or by card upon receipt of the parcel from the courier company.

Payment by card via virtual POS terminal myPOS: When ordering the goods, you pay the amount due directly to AZ 197 Ltd. by credit or debit card via a virtual POS terminal.