SUPPLY

1. Terms of delivery

Delivery is made by Speedy courier company (to the user’s personal address or Speedy office).

In case of incomplete, incorrect or wrong address, email or phone number of the user when submitting the request, it is considered invalid and no obligation for its execution arises on the part of AZ 197 Ltd!

2. Transport costs:

The cost of delivery of the ordered products is borne by the customer and is calculated on the basis of the current prices of the courier company Speedy.

Orders over 100 BGN are sent with free delivery by Speedy courier company.

3. Delivery time:

Delivery time depends on region and country.

Delivery in Bulgaria – up to 3 working days.

For delivery outside Bulgaria, the time and price are specified additionally and depend on the delivery conditions of international couriers.

RETURN POLICY

Within 14 days after receipt of the goods, the customer has the right to return them, subject to the following conditions:

Preserved good presentation – original packaging must not be torn or damaged, must be as received.

The products must not have any traces of opening and use.

RETURN TYPES:

In case of claims: the transport costs for the replacement of goods (return and new delivery) are covered by AZ 197 Ltd, according to the courier company’s tariff, only in the following cases:

a) apparent discrepancy of the delivered product with the ordered product, which can be detected by a simple examination of the product;

(b) the goods have suffered a defect during transportation;

(c) the price on delivery does not correspond to the previously agreed price;

(d) the delivery period is not met.

The above claims apply at the time of receipt of the order.

Returns for Refund: If you are not satisfied with the product you purchased, you can request a return for a refund. To do this, you must first contact us by email or phone within no more than 14 days of receiving the product. If a refund of an amount paid online by card by the user is required, this refund will only be made by card transaction to the same card account of the user.

When returning a product: transport costs for the return of the product are covered by the customer, according to the courier company’s tariff.

When returning a parcel via Speedy, it is necessary to send the parcel to the address: Speedy Sofia, Todorini Kukli 4, office 193.

When returning your items, please include all accessories and original packaging you received with your order. If anything is damaged or missing on your return, you may not receive a refund.

Reimbursement Policy:

Once your return has been received and accepted by us, a refund will be made according to your payment method. In the event that a refund of an amount paid by card by the user is required, such refund will be made by card transaction to the same card account of the user. Refunds may take up to 14 business days to show up in your account, depending on your payment provider.

PAYMENT METHODS:

We offer the following payment methods for the items you order:

Payment on delivery (Cash on delivery): the amount of the order is paid in cash or by card upon receipt of the shipment from the courier company.

Payment by card via myPOS virtual POS terminal: when ordering the goods, you pay the amount due directly to AZ 197 EOOD by credit or debit card via a virtual POS terminal.